- Are you a service-oriented personality? Do you learn quickly and like to solve demanding user problems in an international environment?
- Would you like to be part of a small but excellent team that promotes and challenges each other?
As experts for consulting, development and implementation of individual software solutions for Microsoft Azure, Microsoft 365 and Microsoft teams 1stQuad Solutions uses the potential of the most modern technology.
To complement our team in Zurich, we are looking for a (Junior) Application Support Specialist with immediate effect to support our clients and individual applications in the area of Corporate Finance & Compliance.
- A team of experts who encourage and challenge each other
- Exciting, well-known customers and projects with tasks and technologies at the pulse of time
- Modern and attractive employment conditions with a high degree of freedom
- Cost sharing for training, mobility and work equipment
- A transparent and open corporate culture
- Flat, holocratic structures in a self-organizing company
- Informal exchange and fun during and besides work
Your area of responsibility
- Processing of support requests in support systems, chat, e-mail or on the phone
- Independent analysis, assistance and problem solving for 2nd level support requests
- Recording, forwarding and tracking of 3rd- and 4th level support requests
- Ensure compliance with service level agreements (SLAs)
- Preparation of the monthly reporting for the support department
- Close cooperation with Service Management and our development team
- Maintenance and improvement of the documentation, especially our knowledge base
- You enjoy working with people from different geographical and business backgrounds
- A friendly and confident manner is as much a part of your job as fluency in English and German. Russian is a plus, but not a must
- You are familiar with business administration and/or have already worked with individual IT applications
- You do not only want to solve customer problems, but also want to play an active role in improving our service
- A dynamic working environment and given deadlines are a challenge you like to deal with